AI Use Notice & Acceptable Use Policy

Our AI Disclosure Commitment

Velocity Agentix AI LLC builds, deploys, and operates artificial intelligence voice agents on behalf of our customers. Transparency about AI use is fundamental to ethical AI deployment. This notice explains how AI is used in our Services and your rights when interacting with our AI voice agents.

What Are AI Voice Agents?

Our AI voice agents are software programs that use artificial intelligence to handle business communications, including inbound voice calls, SMS messaging, MMS with image analysis, calendar scheduling, and customer service. Our AI agents answer incoming calls only. We do not currently offer outbound calling, and our AI agents do not handle email correspondence.

Our AI agents are designed to interact with callers in natural, conversational language. They are NOT human, although their voices and conversational styles may sound human-like.

How AI Is Used in Our Services

Our AI voice agents use a combination of:

• Large Language Models: Anthropic's Claude AI for understanding caller intent and generating responses
• Voice Synthesis: Cartesia AI voice technology to produce natural-sounding speech, with ElevenLabs configured as a fallback provider
• Speech Recognition: Deepgram speech-to-text. Call audio is streamed to Deepgram in real time to produce a transcript.
• Conversation Management: Custom software by Velocity Agentix AI
• Knowledge Retrieval: Customer-specific knowledge bases

What AI Agents Do

• Answer business phone calls 24/7
• Listen to and understand caller requests
• Look up information from customer-provided FAQ knowledge bases
• Schedule appointments and book consultations
• Capture leads and contact information
• Create customer service tickets
• Document refund requests (never process payments directly)
• Send SMS confirmations
• Refer complex matters to human team members by taking your details and notifying the business, so a person can follow up

What AI Agents Do NOT Do

• Provide legal, medical, financial, accounting, or other professional advice
• Make binding commitments on behalf of customers without authorization
• Process payments or refunds directly
• Replace human judgment for complex or sensitive matters
• Provide emergency services

Your Rights When Interacting with Our AI Agents

1. Know You Are Speaking with AI

If you are unsure whether you are speaking with AI or a human, you may ask directly. The agent will confirm.

2. Speak with a Human

You may request to speak with a human at any time. Our AI agents cannot transfer a call to a person. When you make this request, the agent will take your contact details and the reason for your call, and notify the business so that a member of their team can call you back. The agent will not continue to press you for other information once you have asked for a human.

3. End the Conversation

You may end any conversation with an AI agent at any time without explanation.

4. Privacy of Your Communications

Communications are subject to our Privacy Policy. Calls are transcribed for quality and service purposes. We do not record or retain call audio.

5. If You Prefer Not to Speak with AI

Calls to a business using our Services are answered by an AI agent. There is no option to reach a human directly on that line. If you would rather not speak with AI, you may say so and end the call, or ask the agent to take your details so that a person can contact you. You may also contact the business through any other channel it offers.

Transcription and Monitoring Notice

Calls handled by our AI agents are not recorded. No audio recording of a call is created or retained by us. Call audio is converted to text in real time, and that written transcript is retained for service quality, training, and customer follow-up purposes. In states with two-party consent laws, our customers are responsible for compliance.

Acceptable Use of Our Services

For Our Customers (Businesses Deploying AI Agents)

When deploying AI voice agents, you agree to use them only for legitimate business purposes and in compliance with:

• TCPA: Obtain proper consent for outbound calls and texts
• National DNC Registry: Honor consumer Do Not Call preferences
• State Two-Party Consent Laws: Comply with state recording laws (California, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Pennsylvania, Washington, Connecticut, Delaware, Hawaii, Nevada, Vermont, Oregon)
• FDCPA: Comply with debt collection regulations
• CAN-SPAM Act: Comply with email marketing requirements
• State Privacy Laws: Comply with CCPA, Virginia CDPA, Colorado CPA, etc.
• Industry Regulations: Comply with HIPAA, GLBA, COPPA, and other applicable rules

Prohibited Uses

You may NOT use our Services to:

• Make calls violating DNC Registry without proper exemption
• Send automated calls/texts without consent
• Engage in fraud, deception, or misrepresentation
• Impersonate other businesses or government agencies
• Harass, threaten, abuse, or defame any person
• Violate FDCPA or state consumer protection laws
• Distribute spam or unsolicited communications
• Engage in any illegal activity
• Reverse engineer our Services
• Resell our Services without authorization

Reporting Misuse

If you become aware of misuse of our Services, please report to: [email protected]

We investigate all reports and take appropriate action.

Limitations of AI

Please understand AI agents have inherent limitations:

• AI Outputs May Contain Errors: AI agents may misunderstand requests or provide inaccurate information.
• No Professional Advice: Information from AI agents is for general informational purposes only.
• Language and Cultural Limitations: AI may not understand all dialects or contexts equally.
• Bias: While we work to minimize bias, no AI system is perfectly unbiased.

Updates to This Notice

We may update this AI Use Notice from time to time. Material updates will be posted with a new "Last Updated" date.

Contact Us

• General: [email protected]
• AI Ethics & Misuse Reports: [email protected]
• Privacy Questions: [email protected]
• Website: https://velocityagentixai.com

We are committed to transparent, ethical, and responsible AI deployment. Thank you for reviewing our AI Use Notice.