These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Velocity Agentix AI LLC, an Ohio limited liability company ("Velocity Agentix AI," "we," "us," or "our"). These Terms govern your access to and use of our website at velocityagentixai.com (the "Website") and our AI voice agent products and services (the "Services").
By accessing or using the Website or Services, you agree to be bound by these Terms and our Privacy Policy.
Velocity Agentix AI provides done-for-you artificial intelligence voice agent platforms for small and mid-sized businesses. Our Services include AI agents that handle inbound and outbound voice calls, SMS messaging, email correspondence, and related communications on behalf of our customers.
To use our Services, you must be at least 18 years of age, have the legal capacity to enter into binding contracts, comply with all applicable laws and regulations, and provide accurate information when requested.
You agree NOT to use our Website or Services to:
If you deploy our AI voice agents for your business, you agree to:
All content on the Website and Services, including software, designs, trademarks, and AI-generated content, is owned by Velocity Agentix AI LLC or licensed to us. The names "Velocity Agentix AI," "Sara Pro," "John," "Heather," and other agent characters are trademarks of Velocity Agentix AI LLC. You may not use, copy, reproduce, modify, or distribute our intellectual property without written permission.
Our Services use artificial intelligence. You acknowledge that:
We strive to maintain Service availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue Services with reasonable notice. We are not liable for unavailability or modifications.
THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF AI-GENERATED CONTENT, OR UNINTERRUPTED OPERATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOCITY AGENTIX AI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, OR DATA; OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Velocity Agentix AI LLC from any claims, damages, losses, and expenses arising from your use of the Services, violation of these Terms, violation of laws, or your customer content.
We may terminate or suspend your access at any time for violation of these Terms. Upon termination, your right to use the Services ends, but provisions including indemnification, limitations of liability, and dispute resolution survive.
These Terms are governed by the laws of the State of Ohio, United States. Any disputes shall be brought exclusively in the state or federal courts located in Hamilton County, Ohio.
Before filing any formal claim, you agree to first contact us at legal@velocityagentixai.com to attempt informal resolution.
Unresolved disputes will be resolved through binding arbitration administered by the American Arbitration Association in Cincinnati, Ohio.
YOU AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
We may modify these Terms from time to time. Material changes will be posted with an updated "Last Updated" date. Your continued use constitutes acceptance of changes.
Entire Agreement: These Terms, our Privacy Policy, and any service agreements constitute the entire agreement.
Severability: If any provision is unenforceable, the remaining provisions continue in full force.
No Waiver: Our failure to enforce any provision shall not constitute a waiver.
Assignment: You may not assign these Terms without our consent. We may assign without restriction.
For questions about these Terms: