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Privacy Policy
Effective Date: May 14, 2026
Last Updated: October 15, 2026
Introduction
Velocity Agentix AI LLC ("Velocity Agentix AI," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, store, and share information when you visit our website at velocityagentixai.com (the "Website") or use our AI voice agent services (the "Services").
By using our Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or Services.
Information We Collect
Information You Provide Directly
When you interact with our Website or Services, we may collect:
- Contact Information: Name, email address, telephone number, and business information you submit through our notification settings form, contact forms, or during sales inquiries.
- Business Information: Company name, industry, business address, role/title, and other professional information you provide.
- Communications: Records of your communications with us, including emails, SMS messages, voice calls, support requests, and meeting notes.
- Payment Information: If you become a paying customer, billing and payment details. We do not store credit card numbers directly; payment information is processed by our payment processors.
Information Collected Automatically
When you visit our Website, we automatically collect:
- Device and Browser Data: IP address, browser type and version, operating system, device identifiers, language preferences.
- Usage Data: Pages visited, time spent on pages, links clicked, referring website, and similar interaction data.
- Visit records: For each page viewed we record the time, page, browser type, referring website, and the network and approximate city the visit came from. In these visit records your IP address is stored only in a one-way, keyed hashed form, and the records are deleted after 30 days. Network and location are looked up on our own servers using GeoLite data; this product includes GeoLite Data created by MaxMind, available from https://www.maxmind.com.
- Cookies and Tracking Technologies: We use cookies and similar technologies to operate the Website and improve user experience.
Information from Service Use
When customers deploy our AI voice agents, we collect data necessary to operate the Services, including:
- Call Audio and Transcripts: Transcriptions and metadata of calls handled by our AI voice agents. Call audio is processed in real time to produce a transcript and is not recorded or retained by us.
- Caller Information: Phone numbers, names, and other information shared by callers during interactions with our AI agents.
- Conversation Context: Memory and context data used to maintain conversation continuity across interactions.
- SMS and MMS Content: Text messages and images sent to or from AI voice agents handling SMS communications.
- Operational Data: Service usage metrics, error logs, and performance data necessary to operate and improve the Services.
How We Use Information
We use collected information to:
- Provide, operate, and maintain our Website and Services
- Process and fulfill customer requests and inquiries
- Communicate with you about our Services, including notifications, updates, and support
- Train, configure, and improve AI voice agents for specific customer deployments
- Send marketing communications (where permitted by law)
- Process payments and manage customer accounts
- Detect, prevent, and address fraud, security issues, and technical issues
- Comply with legal obligations and protect our legal rights
- Analyze usage patterns to improve Website and Service performance
- Personalize user experience
How We Share Information
We share information with third parties only as described below:
Service Providers
We share information with third-party service providers who help us operate our Website and Services. These include:
- Twilio, Inc. — Telephony, SMS, and MMS infrastructure
- Anthropic, PBC — AI conversational intelligence (Claude API)
- Deepgram, Inc. — Speech recognition. Receives call audio in real time to convert speech to text.
- Cartesia AI — AI voice synthesis (primary provider)
- ElevenLabs Inc. — AI voice synthesis (configured as a fallback provider)
- Resend, Inc. — Transactional email delivery
- Neon, Inc. — Database hosting (PostgreSQL)
- Railway Corp. — Application hosting and infrastructure
- Cloudflare, Inc. — DNS management, email routing, and security
- Google LLC — Google Workspace for business email and productivity; Google Calendar, which receives the name, telephone number and email address of a caller when an appointment is booked; and Google Analytics, which receives Website usage data
- Functional Software, Inc. (Sentry) — Error monitoring. Diagnostic reports may contain personal information present at the time of a fault.
- Stripe, Inc. — Payment processing for business subscriptions. Does not receive caller information.
Each of these providers has its own privacy practices. We require service providers to maintain appropriate security and confidentiality of personal information.
Legal Requirements
We may disclose information when required by law, regulation, legal process, governmental request, or to enforce our Terms of Service, protect our rights, or detect fraud.
AI Voice Agent Disclosure
We are an AI voice agent platform. When you interact with our AI voice agents (deployed by our customers):
- You are interacting with artificial intelligence, not a human. Our AI agents cannot transfer a call to a person. If you ask to speak with someone, the agent takes your contact details and the reason for your call and notifies the business, so that a member of their team can call you back.
- Conversations are transcribed and analyzed for service quality and customer follow-up purposes. We do not record or retain call audio. A written transcript of the conversation is retained.
- Our customers configure how AI agents represent themselves and may include AI disclosure in their agent's greeting.
- AI agents are not designed to provide legal, medical, financial, or other professional advice.
Data Retention
We currently retain personal information indefinitely. We do not presently operate any automatic deletion, expiry, or scheduled purge of call transcripts, contact details, or related records. Information collected since the Services began operating remains stored.
We intend to adopt defined retention periods. Until we do, this section describes what we actually do rather than what we plan to do.
Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, including encryption of data in transit (HTTPS/TLS), access controls, webhook signature validation, and rate limiting.
Your Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, request deletion, correct inaccurate information, opt out of sale or sharing (we do not sell personal information), and not be discriminated against for exercising these rights.
Other US State Residents
Residents of Virginia, Colorado, Connecticut, Utah, and other US states with privacy laws have similar rights.
EU/UK Residents (GDPR)
If you are located in the EEA, UK, or Switzerland, you have rights of access, rectification, erasure, restriction, portability, objection, and the right to lodge complaints with your data protection authority.
How to Exercise Your Rights
To exercise any of these rights, please contact us at: [email protected] with "Privacy Rights Request" in the subject line. We will respond within 45 days.
Children's Privacy
Our Website and Services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated Privacy Policy with a new "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices: